Understanding My Bill

We recognize that the billing process following your procedure may need some explanation. Allow us to work with you to alleviate your concerns. Medac, our billing partner, is available to discuss any billing questions you have.


Contacting Medac

For all questions regarding your bill, please contact Medac directly.

Toll Free (855) 514 4375

Please be prepared to provide the following information to Medac:

  • Account Number
  • Patient’s Name
  • Guarantor’s Name
  • Primary and/or Secondary Insurance Carrier
  • Insured’s ID and Group Number
  • Daytime Contact Number
  • Date of Services

Common Billing Questions & Concerns

I received a bill from OAG in addition to a bill from the hospital or surgical center where I had my surgery. Why am I being charged twice?
The medical facility where you had your procedure bills you separately for the anesthetic medicines, gases, and use of all monitoring and disposable equipment. OAG professional services are not included in the hospital or surgery center bill. We bill you separately based on a fee-for-service model. Our bill takes into account the nature, complexity and duration of the surgical procedure, and the status of your health.

My insurance lists OAG as an in-network provider, but I still received a bill from OAG with a balance due.
In many cases, after your insurance provider has paid our claim, there is still a balance due from you. Typically, the remaining balance is attributed to your deductible and/or your co-pay. If you have secondary insurance coverage be sure to provide that information to us so that we can submit the claim. If you do not have secondary insurance, your bill reflects only the balance that remains after payment from your insurance provider — and this balance is due upon receipt of our statement.

I do not have insurance and/or cannot afford to pay my remaining balance in full within 30 days from receipt of the statement.
We understand that expenses associated with medical care can be overwhelming. We are willing to do what we can to accommodate your financial needs. Once you receive your first statement, please contact Medac, our billing partner, to discuss  arrangements.

Medac
Toll Free (855) 514 4375

What forms of payment does OAG accept?
We accept payment by cash, check or money order. You can also pay online or by phone using Visa, MasterCard, American Express and Discover. When mailing your payment, please include the bottom stub of your statement. Our billing department address, listed below, also is noted in the lower right corner of your statement.

Billing department address
PO Box 2040
Portland, OR 97208-2040

BEFORE SENDING AN EMAIL, PLEASE NOTE:

Do not include personal health information in this email. Information sent via email should not be considered secure.