Request a Record

How to Request Your Billing Records

To get a free copy of your billing records, you can either:

• Call our billing department at (503) 972-7103, Toll Free at (855) 514-4375, or

• Mail / fax us a letter with the following details:

  1. Patient’s full name
  2. Patient’s date of birth
  3. Dates of service you're requesting
  4. Your name, signature, and date
  5. Your relationship to the patient (e.g., self, parent, personal representative)
  6. If you’re a personal representative, include your authority to act and a copy of the official documentation
  7. How you want to receive the records:
  • By mail (include address)
  • By fax (include fax number)
  • By secure email (include email address).
  8. Your phone number in case we have questions

Mail or Fax to:

OAG – Compliance Department
707 SW Washington St., Suite 700
Portland, OR 97205

Fax: (503) 295-2232
Attention: Compliance Department

Note: OAG maintains patient billing records for both OAG and OAG Interventional Pain Consultant (IPC) patients.

Third-Party Billing Records Requests

Starting September 15, 2025, our billing company will handle all billing record and balance verification requests for OAG. Please use ChartSwap to submit your requests.

ChartSwap

Visit https://www.chartswap.com If you’ve already registered through ChartSwap, you only need to sign in.

About ChartSwap

ChartSwap is a secure, HIPAA-compliant platform designed to facilitate the efficient and compliant exchange of records between requestors and providers.

For assistance, you may contact ChartSwap’s support team by visiting their website.

##How To Request OAG Interventional Pain Clinic (IPC) Medical Records

If you were a patient of the OAG Interventional Pain Clinic (IPC) and would like a copy of your IPC medical records, please make your request to VitalChart:

VitalChart – Health Information Management

By Mail: VitalChart 2451 S Buffalo Dr Ste 130 Las Vegas, NV 89117

By Phone: (702) 410-9591 By Fax: (702) 462-9932

OAG IPC Requests Email: roi-sisnw@vital-chart.com

Website: vitalrecordscontrol.com

##Questions for OAG

If you have additional questions, please email the OAG Corporate Office at compliance@oagpc.com.